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Employment

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Employment

Looking for a job where you can help improve lives on a daily basis? Join our team. Below are current openings.

To apply send your resume, letter of intent and three references to [email protected].

EverProven CrossFit is an equal opportunity employer.

Membership & Customer Service Coordinator

Estimated 10-12 hours per week

This job description is seen as a guide to the major areas and duties for which the employee is accountable. However, the employee’s obligations are bound to vary and develop, so the job description should be seen as a guide and not as a permanent, definite and exhaustive statement.

Job Purpose – The Membership & Customer Service Coordinator plays a critical role in providing a first class experience to members, prospective members and visitors to our facility. Together with other members of the staff, the Coordinator is an ambassador for EverProven and will be the first point of contact for inquiries and questions. 

Membership & Customer Service Coordinator Duties and Responsibilities

The main functions are:

  • Provide exceptional customer service experience to all members, non-members and users of the facility
  • Provide information on classes and availability and ensure that adequate stocks of information flyers are available as needed
  • Create an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times
  • Maintain records on each client through member management software (Wodify) including active memberships, cancellations, upgrades, downgrades, holds and billing/payment information.
  • Supports member retention, client satisfaction and ensures prompt customer service for questions and membership inquiries from current members.
  • Identify Members of the Month and create blog posts. 
  • Answer incoming phone calls/phone messages (while onsite during active working hours) and deliver messages as necessary. 
  • Schedule new inquiry appointments, and follow up with next steps and membership information
  • Maintain weekly inventory of all retail stock and process charges. Reporting discrepancies to the Manager.
  • Communicate announcements and updates to coaches via Slack and/or email as needed.
  • Follow all policies and procedures as outlined in the SOP manual. 
  • Act as a scribe for staff meetings and send out meeting notes afterwards 
  • Meet with and/or provide regular updates to the Manager.
  • Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Manager, CEO, or CFO

 

Qualifications

  • Ability to communicate effectively in person, in writing and over the telephone
  • Excellent customer service skills and ability to work independently 
  • 3-5 years of customer service experience preferred 
  • College or technical degree in a related field preferred
  • Experience with Crossfit desired
  • Flexibility in schedule to work occasional evening, weekend or daytime hours as needed 

 

Benefits 

  • Unlimited crossfit membership to EverProven, with access to over 120 classes each month, including weekly yoga
  • Starting wage of $15/hour 
  • Flexible hours, with partially remote hours potentially available  
  • Discounts on retail items

 

To Apply: send resume, cover letter and three references to [email protected]

Applications will be reviewed on a rolling basis until the role is filled. (posted April 7, 2021)  

CrossFit Coach

We are seeking professionals who are truly passionate about helping others on and off the floor in the gym. Applicant must genuinely love CrossFit and be a capable and effective group leader. EverProven CrossFit offers a generous compensation package with potential advancement opportunities.

Minimum Qualifications are as follows:
– 18 years old
– High School Diploma/GED
– CrossFit Level 1 within 6 months
-CPR/AED within 6 months
– Clean criminal record
– Daytime Availability

Additional preference may be given to those with:
– Current CrossFit level 1, 2 or 3
– Degrees, certification or coursework in related fields
– Open Availability
– Coaching experience
– Current EverProven Community members

If interested, please email a letter of intent, resume and three references to [email protected]

Serious inquiries only please.

Applications are accepted and reviewed on a rolling basis.

EverProven CrossFit is an equal opportunity employer.

Ready to Get Started??

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